Privacy Policy

Last Updated: 10th October 2025

Introduction

Welcome to Poo-ch Pouch Limited (“we”, “us”, “our”). We are committed to protecting your personal information and respecting your privacy.

This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website poo-chpouch.co.uk, hosted on the Wix.com platform, or when you purchase our products or interact with us.

We comply with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other relevant UK privacy laws.

Who We Are

Business name: Poo-ch Pouch Limited
Email: info@poo-chpouch.co.uk
Website: poo-chpouch.co.uk

We are the data controller of your personal information. Wix.com Ltd. (“Wix”) acts as our data processor for hosting, storage, and website functionality.

What Data We Collect

We may collect and process the following information:

a. Personal Information You Provide

Name
Email address
Postal address
Phone number
Payment information (processed securely by third-party providers such as Wix Payments, PayPal, or Stripe)
Order details and purchase history
Account login details (if you create an account)

b. Automatically Collected Data

When you visit our site, Wix automatically collects technical data such as:

IP address
Browser type and version
Device type and operating system
Pages viewed and actions taken on our site
Referring website or search term

c. Cookies and Tracking Technologies

We and Wix use cookies and similar technologies to improve your experience, analyse website traffic, and remember your preferences.
You can manage or disable cookies via your browser settings or through the cookie banner on our site.

For more information, see Wix’s Cookie Policy: https://www.wix.com/about/cookie-policy

How We Use Your Data

We use your personal data to:

Process and fulfil your orders
Communicate with you about your purchase
Provide customer support
Send order confirmations and shipping updates
Improve our website and services
Send marketing emails (only if you’ve opted in)
Comply with legal obligations

Legal Basis For Processing

We process your data based on the following lawful grounds:

Contract: To fulfil your orders and provide the products you’ve purchased.
Consent: When you subscribe to our newsletter or agree to marketing communications.
Legal obligation: To comply with tax, accounting, or consumer protection laws.
Legitimate interests: To improve our services, prevent fraud, and manage our business.

How We Store and Protect Your Data

Your personal data is stored securely on Wix’s servers, which may be located outside the UK (for example, in the EU, USA, or Israel).
Wix complies with international data transfer regulations and uses approved mechanisms (such as Standard Contractual Clauses) to protect your data.

We use appropriate technical and organisational measures to protect your data against unauthorised access, loss, or misuse.

Sharing Your Information

We may share your data with:

Wix.com Ltd., for website hosting and processing.
Payment processors (e.g. Wix Payments, PayPal, Stripe) — your card details are never shared with us directly.
Delivery and courier services, to fulfil your order.
Professional service providers (e.g. accountants, IT support).
Legal authorities, if required by law.

We do not sell or rent your personal data to any third parties.

Marketing and Communications

You can opt in to receive marketing emails about our products and promotions.
You may withdraw consent at any time by clicking “Unsubscribe” in our emails or contacting us directly.

Your Data Protection Rights

Under UK GDPR, you have the right to:

Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your data (“right to be forgotten”)
Restrict or object to processing
Request data portability
Withdraw consent (where applicable)

To exercise these rights, please contact us at info@poo-chpouch.co.uk.
We aim to respond to all requests within one month.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined above — typically:

Order and tax records: 6 years (for legal compliance)
Marketing data: until you unsubscribe or withdraw consent

Third-Party Links

Our website may contain links to other websites. We are not responsible for the privacy practices or content of those websites.

If you have any questions about this Privacy Policy or how we handle your data, please contact:

Poo-ch Pouch Limited

Email: info@poo-chpouch.co.uk