Terms & Conditions | Poo-ch Pouch

Introduction

Welcome to Poo-ch Pouch Limited (“we”, “us”, “our”). These Terms and Conditions govern your use of our website poo-chpouch.co.uk and the purchase of any products from us. By accessing our site and/or purchasing from us, you agree to be bound by these Terms.

If you do not agree with any part of these Terms, please do not use our website or purchase our products.

Company Information

Poo-ch Pouch Limited

Company Number: 16411699
Email: info@poo-chpouch.co.uk

Products

We sell bags and related accessories. We make every effort to display our products accurately, but colours, materials, or finishes may appear differently depending on your device or screen. All descriptions, images, and prices are subject to change without notice.

Orders and Payments

All orders are subject to acceptance and availability.

Prices are displayed in GBP (£) and include VAT (where applicable).

Payment must be made in full at the time of ordering via our secure checkout system.

We reserve the right to cancel or refuse any order at our discretion (for example, due to stock availability or suspected fraud).

Shipping and Delivery

We aim to dispatch orders within 2 working days.

Delivery times are estimates only and may vary depending on destination and courier.

Once dispatched, we are not responsible for delays beyond our control.

Shipping costs will be calculated at checkout

Returns and Refunds

We hope you love your purchase, but if you’re not completely satisfied, you may return it within 28 days of delivery for a refund or exchange, provided:

The item is unused, in original packaging, and in resalable condition.

You notify us via email at returns@poo-chpouch.co.uk within 14 days of delivery.

For full details, please see our Returns Policy.

Faulty and Damaged

If you receive a faulty or damaged product, please email us at returns@poo-chpouch.co.uk within 7 days of delivery with photos and order details.

Full details can be found under the relevant section of our Returns Policy.

Intellectual Property

All content on our website, including logos, product images, and text, is owned by or licensed to Poo-ch Pouch Limited. You may not reproduce, distribute, or use our content without written permission.

Limitation of Liability

We are not liable for any indirect, incidental, or consequential damages arising from the use of our website or products, except where such liability cannot be excluded under UK law.
Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence or for fraud.

Privacy

We take your privacy seriously. Please refer to our Privacy Policy for details on how we handle your personal data.

Governing Law

These Terms and any disputes arising from them are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

Contact Us

If you have any questions about these Terms, please contact us at:
info@poo-chpouch.co.uk